My account was scammed fb caught it and so did my bank we did everything but now I can...

GetHuman1636468's customer service issue with Facebook from November 2018

7 views | 230810 similar | 0 following
Help with my Facebook issue
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GetHuman1636468's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636468 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1636468 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1636468's own words
I was trying to buy into my games and buy other things for my hobby *d ... My account was scammed fb caught it and so did my bank we did everything but now I can't buy on fb I like playing my games and also buying on new hobby but I don't know how where to send uploaded id without being scammed again please walk me throuth this not to computor suavy *****@***.com want to continue playing my games andd buying things that interest me and xmas presents tell me where to send uploaded picture so I continue my relaxations it has blocked all buying says I need to upload a picture Id but not where to send it*I even had to change my debit card do to the scam*I need that extra security so this don't happen again
This has had me upset especially with christmas coming I like ordering on line also
Please walk me through step by step to send id to secure my account so I can get back to my games
I have been with facebook for over ten years now and first time I was scammed
tried help center but when it says upload but did not tell me where to upload at
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Facebook

buying into my games and other items on face book
Customer service issue
Reported by GetHuman1636468
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 230810 others
0 customers following this

Timeline

GetHuman1636468 started working on this issue
Nov 27th, 2018 1:14pm

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