I had to factory reset my phone and of course was logged out of facebook. When trying t...
GetHuman1636295's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1636295's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1636295's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636295 will want to follow the link below to head to their help center. We will check on GetHuman1636295 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1636295 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1636295's own words
I had to factory reset my phone and of course was logged out of facebook. When trying to log in with my phone number and password, it says my password is incorrect. I tried the forgot password link but because I don't have an email associated with the account, I couldn't regain access to it. I created another account with the same phone number I used for my old one, so now when I try logging into my old account with my phone number, ***-***-****, I can only log into my new facebook, which I do not want. I really need access to my old facebook account...my fb name is Alison Rentz and my fb URL is alison.rentz.*...I can't verify my identity in any way that may help, I just want my facebook account back!!!!
GetHuman1636295 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1636295 fixed the problem
We are waiting for GetHuman1636295 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.