I had to factory reset my phone and of course was logged out of facebook. When trying t...

GetHuman1636295's customer service issue with Facebook from November 2018

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The issue in GetHuman1636295's own words
I had to factory reset my phone and of course was logged out of facebook. When trying to log in with my phone number and password, it says my password is incorrect. I tried the forgot password link but because I don't have an email associated with the account, I couldn't regain access to it. I created another account with the same phone number I used for my old one, so now when I try logging into my old account with my phone number, ***-***-****, I can only log into my new facebook, which I do not want. I really need access to my old facebook account...my fb name is Alison Rentz and my fb URL is alison.rentz.*...I can't verify my identity in any way that may help, I just want my facebook account back!!!!
GetHuman1636295 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1636295
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 230776 others
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GetHuman1636295 started working on this issue
Nov 27th, 2018 12:35pm