I noticed * payments outstanding in my paypal account yesterday from facebook for ads t...

GetHuman1636005's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1636005's own words
I noticed * payments outstanding in my paypal account yesterday from facebook for ads that I haven't had. I have not been on my company facebook page in ages and have not done any advertising. I went to ads manager and noticed that an ad with ad spend of £*** has been set up although facebook is showing no ad activity and there is a total of £***.** that I have been billed to paypal. I have contacted paypal to inform them that I have not authorised these payments. They are made up of £***.** and £***.** - I have stopped the campaign but as someone has clearly hacked my account I guess they may start it up again at any point, please can you help and remove this from my ad manager account, thanks
GetHuman1636005 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1636005
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 230689 others
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GetHuman1636005 started working on this issue
Nov 27th, 2018 10:44am