I noticed * payments outstanding in my paypal account yesterday from facebook for ads t...

GetHuman1636005's customer service issue with Facebook from November 2018

2 views
 | 
230689 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1636005's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1636005's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636005 will want to follow the link below to head to their help center. We will check on GetHuman1636005 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1636005 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1636005's own words
I noticed * payments outstanding in my paypal account yesterday from facebook for ads that I haven't had. I have not been on my company facebook page in ages and have not done any advertising. I went to ads manager and noticed that an ad with ad spend of £*** has been set up although facebook is showing no ad activity and there is a total of £***.** that I have been billed to paypal. I have contacted paypal to inform them that I have not authorised these payments. They are made up of £***.** and £***.** - I have stopped the campaign but as someone has clearly hacked my account I guess they may start it up again at any point, please can you help and remove this from my ad manager account, thanks
GetHuman1636005 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1636005 fixed the problem
We are waiting for GetHuman1636005 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1636005 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1636005
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 230689 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1636005 started working on this issue
Nov 27th, 2018 10:44am