My original account is under the email address V*****@***.com**I have not used this acc...

GetHuman1635598's customer service issue with Facebook from November 2018

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Before contacting them, items GetHuman1635598 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1635598's own words
My original account is under the email address V*****@***.com**I have not used this account in forever. It is under the name Drastic Moresoma.**I have attempted to go through all of FB's BS but cannot seem to find a way to report the profile under any other account and all of the e-mails I get from it are in freaking chinese (literally). **I have tried to reset the password about **x (literally) and it keeps saying my PW is on some magical list that exists somewhere. I know this is bullshit at this point because I have tried randomly generated passwords as well as very specific * stupid ones. **Please either let me into this old account or ******* deactivate it again and change it back to english so that I can log in later if I ever want to re-activate it.
GetHuman1635598 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1635598
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 230582 others
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GetHuman1635598 started working on this issue
Nov 27th, 2018 7:36am