I dont know what else to do!!! Id like to keep my FB account but I cant get any help ... does FB even care anymore?!

GetHuman1541459's customer service issue with Facebook from November 2018

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Help with my Facebook issue
GetHuman1541459's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1541459 will want to follow the link below to head to their help center. We will check on GetHuman1541459 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1541459's own words
log in ... but can not !! Someone had changed my email*password ... ... As of Nov * ****, i could no longer access my FB account* when i tried to access it from my iphone, it asked me to reenter my user name n password ... when i tried it said my password has been changed, and that i needed to reenter the correct password. I didnt realize what had happened so i just waited til the weekend to deal with it ... my niece texted me and asked if what i posted was really from me ... my friend called me the next day and said the same thing ... i tried to access the FB 'help' center for fixes and was unable to fix it ... the main answer they trying to have me do was to access my account and they would send me a 'keycode' to my phone and i can reset my password ... the thing is is they were sending it to another email address that wasnt mine ... so im asking you to help me with this - whomever had hacked into my account is resuming my name, and all my friends think its me ... I need someone to retrieve back my name*identity and get my FB account back to me .. i did NOT change my password or my email address .. my name is Jerry Go * email: *****@***.com * fone*: ***-***-**** ... Please help!!
Im getting NO HELP
Get me back control of my account once again ... contact me thru my email account so we can resolve this ... PLEASE!!! *****@***.com
I would still like to keep my FB account, maintain my good status with FB - and i would still maintain my account once i regain control of my account ... i dont think thats too much to ask .. is it?!
nope ...
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman1541459
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 230474 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1541459 started working on this issue
Nov 27th, 2018 4:53am
GetHuman1541459 shared this issue with friends on Facebook
Dec 2nd, 2018 11:02pm
GetHuman1541459 indicated the issue is not fixed yet.
Dec 2nd, 2018 11:46pm