My phone was damaged to the point of no return and all my accounts including my Gmail a...
GetHuman-cfoldsly's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-cfoldsly's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cfoldsly's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cfoldsly will want to follow the link below to head to their help center. We will check on GetHuman-cfoldsly later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-cfoldsly may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cfoldsly's own words
My phone was damaged to the point of no return and all my accounts including my Gmail account I had the *-step Verification process on it. Well because my sims card was also destroyed I don't even have that number now. Google is my primary account service. I tried my password on my account and it wouldn't let me log in without the *-step Verification confirmed also. I've tried to get ahold of them five different times now and I still haven't heard nothing back. Now when I try to go on my Facebook and also have my *-step Verification. I do not have access to my email so I now have no access to my Facebook either. All my contacts or either in my email account saved or my Facebook on messenger and I can't get on either one. I'm really getting aggravated and frustrated I can send you a photo of my ID to confirm my identity I can send you whatever you need or do whatever you need to confirm my identity but I need my account unlocked or the *-step Verification taken off. This is very frustrating as you can see. My account email for this fb I'm having issues with is *****@***.com and I have no access to that so do not email me on that account please. I made a temporary account for now so I can try to get this all figured out and it is C*****@***.com Thank you for your help I hope to hear from you sooner than Google is taking to reply.
GetHuman-cfoldsly did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cfoldsly fixed the problem
We are waiting for GetHuman-cfoldsly to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.