my account has been hacked....the email that starts with with the letter "b" is not me...

GetHuman-thenewan's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thenewan's own words
my account has been hacked....the email that starts with with the letter "b" is not me...i would like to know the email pls....also for whatever reason i do not have access to the other email i have set up. the last email i set up was *****@***.com....i can no longer get into that one either....the only email i can into at ther moment is "*****@***.com...pls help me this has been an ongoing issue and its literally driving me insane.....pls look into any activity in the past week for sure maybe tweo. i have not even signed in
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Customer service issue
Reported by GetHuman-thenewan
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman-thenewan started working on this issue
Nov 27th, 2018 3:37am