I can no longer access my account because Facebook no longer recognizes the device I'm...

GetHuman1634499's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1634499's own words
I can no longer access my account because Facebook no longer recognizes the device I'm using with the security settings I have. My phone is old and I've been having issues with it, I put in a security code one too many times because it kept automatically logging me out. I set up another Facebook account because I couldn't get into my old one... but now my phone number associated with that one is linked to my new one so I can't receive texts at all and I don't have the code generator set up. I need help, I want to recover my original account. It's still active, I just can't get into it. I have all of my pictures and friends on there.
GetHuman1634499 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1634499
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 230390 others
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GetHuman1634499 started working on this issue
Nov 27th, 2018 2:57am