My Facebook account password was hacked and the password was changed. The email account...

GetHuman-sschlarb's customer service issue with Facebook from November 2018

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1 following
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sschlarb's own words
My Facebook account password was hacked and the password was changed. The email account associated with Facebook is one I set up several years and when my Facebook account was created. That email account has also been hacked and the password changed. I have tried following prompts to rectify this issue with no luck. I attempted setting up a new Facebook account but it was shut down as it was deemed an imposter. Please help me. I really want to get back into my original Facebook account, it is very aggravating that I can not access it. Thank you.
GetHuman-sschlarb did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sschlarb
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 52 customers so far
Similar issue to 230315 others
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GetHuman-sschlarb started working on this issue
Nov 27th, 2018 1:49am