Hi My name is Emerson Rivas*I’m trying to recover my fb account the only * ways that sh...

GetHuman1633875's customer service issue with Facebook from November 2018

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The issue in GetHuman1633875's own words
Hi My name is Emerson Rivas*I’m trying to recover my fb account the only * ways that show me is that fb has to send me a code to my email but idon’t know the password and I couldn’t to through fb also*I don’t understand how because idont change the password would you please help me to restore my account *This’s my older email which is fb******@***.com*This’s my actual email******@***.com*My ph * *** ***-****
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Facebook

Customer service issue
Reported by GetHuman1633875
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 230306 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1633875 started working on this issue
Nov 27th, 2018 1:40am