My account was subjected to a virus in July via Messenger. Since then I haven’t been ab...

GetHuman1632206's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1632206 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1632206 can let us know if they help or not.
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Before contacting them, items GetHuman1632206 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1632206's own words
My account was subjected to a virus in July via Messenger. Since then I haven’t been able to access it. It was set up years ago with old email and phone info, so the sms codes did not reach me. I’ve spoken with FB agents twice who were supposed to update the account and send me a link to get back in, but I haven’t recd anything. It is my business acct and has all my contacts. I am launching a new business and need that info and site available ASAP. I started a new page but I was hoping it would be temporary. When I search for my old account, it doesn’t show up as an option. Please help! I’m desperate! My cell is**********. Please call ASAP - my name is Jeanne Brodie, & the old account is under that name with my business page named “Ravenous”. Thank you

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Facebook

Customer service issue
Reported by GetHuman1632206
Nov 26th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 230112 others
0 customers following this

Timeline

GetHuman1632206 started working on this issue
Nov 26th, 2018 10:17pm