My account was subjected to a virus in July via Messenger. Since then I haven’t been ab...
GetHuman1632206's customer service issue with Facebook from November 2018
9 views | 230112 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1632206's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1632206's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1632206 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1632206 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1632206 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1632206's own words
My account was subjected to a virus in July via Messenger. Since then I haven’t been able to access it. It was set up years ago with old email and phone info, so the sms codes did not reach me. I’ve spoken with FB agents twice who were supposed to update the account and send me a link to get back in, but I haven’t recd anything. It is my business acct and has all my contacts. I am launching a new business and need that info and site available ASAP. I started a new page but I was hoping it would be temporary. When I search for my old account, it doesn’t show up as an option. Please help! I’m desperate! My cell is**********. Please call ASAP - my name is Jeanne Brodie, & the old account is under that name with my business page named “Ravenous”. Thank you
GetHuman1632206 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1632206 fixed the problem
We are waiting for GetHuman1632206 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1632206 fixes it.
This email address isn't valid
Facebook
Customer service issue
Reported by GetHuman1632206
Nov 26th, 2018 - 3 years ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 230112 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1632206 started working on this issue
Nov 26th, 2018 10:17pm
Free Moving Concierge
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians