Facebook account hacked, the email address I used to sign up is not longer valid, I'm unable to access my account and Facebook's means for resolving the issue is not working.
GetHuman-fiskabr's customer service issue with Facebook from November 2018
Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fiskabr's own words
My account was apparently hacked and my password changed so that I can no longer log in. Additionally, the email address I used to set up the account is out of date and no longer a valid email, so I cannot receive a confirmation code or the like at that address to change my password. I went through the steps of uploading images of my ID as Facebook requested, and they sent me an email to my current email address (not the one connected with my account) thanking me for confirming my identity, and directions and a link to change my password so that I could regain access to my account. However, when I type in and submit a new password, it tells me that the link is invalid and offers no further recourse, so I'm back to square one of having zero access to my account while someone else has apparently gained full control and locked me out. I have tried the ID verification*email link at least four times now, with the same result each time. I need to get my account back.**What I need is some way to contact an actual Facebook employee so that I can explain what exactly is happening when I try to follow the steps Facebook provides, and have them override whatever glitch it is that I am experiencing so that I can log in to my account. In the future I will be much more attentive to keeping my email*phone numbers up to date and ensuring that my account is as secure as possible.
The email they send to my new address includes a link which turns out to be invalid when I attempt to change the password as directed.
Helping me override the glitch that is not allowing me to change my password and get back into my account.
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