I bought a phone from a facebook user (TichaQii en Johannes) on Sunday ** September...

GetHuman-mlizmav's customer service issue with Facebook from November 2018

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The issue in GetHuman-mlizmav's own words
I bought a phone from a facebook user (TichaQii en Johannes) on Sunday ** September ****. It was advertised as beeing an iphone, which it were not an iphone in the end (certified by apple themselves, can forward proof). I immediately (same day) contacted the seller. I asked various times that they meet us to refund and return phone, they never pitched for scheduled meetings. I see they do advertise other goods on facebook and wish to protect other users, what can be done? Herewith screenshots of original advertisement and profiles:
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Facebook

Customer service issue
Reported by GetHuman-mlizmav
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
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GetHuman-mlizmav started working on this issue
Nov 26th, 2018 8:23pm