Hi, I have this problem with someone pretend to be someone I know. The reason I'm messa...

GetHuman-vongprac's customer service issue with Facebook from November 2018

6 views
 | 
229926 similar
 | 
0 following
Help with my Facebook issue
Did that get it fixed?
Waiting to see if GetHuman-vongprac fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-vongprac's own words
Hi, I have this problem with someone pretend to be someone I know. The reason I'm messaging you is because someone use an fake account to pretend to be my mom and we have all of our friends and family calling telling us that my mom was scamming them with ads and texting them that she won *,*** dollars and want to share them. The thing about is that my mom doesn't know how to texts on messenger and doesn't know much of English-language. We reported this person three times and still the same thing happen again to our friends and family. As of right now, we don't know what to do and we really want it to stop right now. It's really start to get annoying that hasn't been stop yet and the person is still pretend to be her. I want to to report the person who's pretending to be her and have the person to be stop right now. That's want we want you is find the person who's using an fake account of my mom and have that person to be banned or be reported. Please help us! We don't know what else to do.
GetHuman-vongprac did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-vongprac fixed the problem
We are waiting for GetHuman-vongprac to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vongprac fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-vongprac
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 229926 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vongprac started working on this issue
Nov 26th, 2018 7:43pm
GetHuman-vongprac indicated the issue is not fixed yet.
Nov 26th, 2018 7:44pm