Hi, I have this problem with someone pretend to be someone I know. The reason I'm messa...

GetHuman-vongprac's customer service issue with Facebook from November 2018

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The issue in GetHuman-vongprac's own words
Hi, I have this problem with someone pretend to be someone I know. The reason I'm messaging you is because someone use an fake account to pretend to be my mom and we have all of our friends and family calling telling us that my mom was scamming them with ads and texting them that she won *,*** dollars and want to share them. The thing about is that my mom doesn't know how to texts on messenger and doesn't know much of English-language. We reported this person three times and still the same thing happen again to our friends and family. As of right now, we don't know what to do and we really want it to stop right now. It's really start to get annoying that hasn't been stop yet and the person is still pretend to be her. I want to to report the person who's pretending to be her and have the person to be stop right now. That's want we want you is find the person who's using an fake account of my mom and have that person to be banned or be reported. Please help us! We don't know what else to do.
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Customer service issue
Reported by GetHuman-vongprac
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-vongprac started working on this issue
Nov 26th, 2018 7:43pm
GetHuman-vongprac indicated the issue is not fixed yet.
Nov 26th, 2018 7:44pm