I received an email which seems to have come from Facebook sent to my fb account via my...

GetHuman-ctanenba's customer service issue with Facebook from November 2018

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The issue in GetHuman-ctanenba's own words
I received an email which seems to have come from Facebook sent to my fb account via my email account *****@***.com**It says:**Hi Carol,**Hi, **It looks the account with name Carol Tanenbaum has been disabled for pretending to be someone else, which goes against our Community Standards. **We understand that you may not be familiar with our Community Standards, so we encourage you to learn more:**https:**www.facebook.com*communitystandards*using-your-authentic-identity**If you think we made a mistake, please reply to this message with an ID or other documents that contain your photo, name and date of birth. **You can learn more about the types of IDs and documents we can use to confirm your identity in the Help Center:**https:**www.facebook.com*help*****************?ref*cr**Thanks,*The Facebook Team. **I didn’t want to send any identification and so I replied:**You certainly did make a mistake. I didn’t impersonate anyone. **Can you please prove to me that you are really with Facebook and not an imposter?***Carol**Then I get a reply from Facebook or someone acting as *from Facebook which said:**Hi Carol,**We can't help you with your request until we receive an ID or other document that we can use to confirm that you're the owner of this account. The document should include your name, photo and date of birth that matches the info on this profile. **Please visit the Help Center to learn about the types of IDs and documents we can use to confirm your identity: **https:**www.facebook.com*help*****************?ref*cr**When you have your ID or documents ready, you can reply to this email with a scanned copy or photo of them.***Hi Carol,**We can't help you with your request until we receive an ID or other document that we can use to confirm that you're the owner of this account. The document should include your name, photo and date of birth that matches the info on this profile. **Please visit the Help Center to learn about the types of IDs and documents we can use to confirm your identity: **https:**www.facebook.com*help*****************?ref*cr**When you have your ID or documents ready, you can reply to this email with a scanned copy or photo of them.****Thanks,**I don’t understand what’s happening. Please help.
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Facebook

Customer service issue
Reported by GetHuman-ctanenba
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 229829 others
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GetHuman-ctanenba started working on this issue
Nov 26th, 2018 6:22pm