I’ve been trying to log into my account due to getting logged out because of a new phon...

GetHuman-alyhart's customer service issue with Facebook from November 2018

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GetHuman-alyhart's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alyhart will want to follow the link below to head to their help center. We will check on GetHuman-alyhart later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-alyhart's own words
I’ve been trying to log into my account due to getting logged out because of a new phone. When I try and look up my account it doesn’t come up. I signed up with phone number and when I try and log in on safari instead of the app my account shows up, but I can’t figure out the password. Then it sends me to a page to recover it through email but I don’t have an email associated with it. Also it just gives you links to reset the password to your email, not Facebook account. I can’t remember my password and I really don’t want to lose my account and have to start over.
GetHuman-alyhart did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-alyhart
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 229566 others
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Timeline
GetHuman-alyhart started working on this issue
Nov 26th, 2018 3:48pm