I was traveling in Georgia (the country not the state) and my facebook account was disa...

GetHuman-chuckplu's customer service issue with Facebook from November 2018

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The issue in GetHuman-chuckplu's own words
I was traveling in Georgia (the country not the state) and my facebook account was disabled. The reason given was that I was impersonating someone or something like that. I dutifully sent a copy of both my California driver’s license and my passport. Actually I sent it several times. I have not received a response from Facebook. I am me, I did not impersonate anyone and as best as I can tell, I didn’t violate any T.O.S. of Facebook. Part of the year, I live abroad, but I will be in the SF bay area (home) for most of December and January. I’d be happy to visit you in Menlo Park so that you can see that I am an actual person. I just don’t understand how it was determined that I am not me. My wife, my mother, my sister and several hundred of my friends knew that I was me. I would really like an explanation and a restoration of my Facebook account. I don’t remember when it was that I joined, but it was more than ten years ago and probably longer. One heck of an impersonation, if you ask me. I suspect that my account, often accessed from Russia fell victim to some sort of automated algorithm that you have, but I would have expected it to be immediately restored when I presented * forms of government I.D.
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Facebook

Customer service issue
Reported by GetHuman-chuckplu
Nov 26th, 2018 - 10 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chuckplu started working on this issue
Nov 26th, 2018 12:27pm
GetHuman-chuckplu indicated the issue is not fixed yet.
Nov 26th, 2018 12:31pm