Good morning. *My Facebook account was hacked into yesterday around *pm, Nigerian time...
GetHuman-evelynqu's customer service issue with Facebook from November 2018
Help with my Facebook issue
GetHuman-evelynqu's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evelynqu will want to follow the link below to head to their help center. We will check on GetHuman-evelynqu later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-evelynqu's own words
Good morning. *My Facebook account was hacked into yesterday around *pm, Nigerian time. I did the recovery process in which I was able to login but this morning again I found out the hacker has changed the email again to his*hers. Hacker email is *****@***.com, while the email address I used before the account was hacked is *****@***.com, then changed it to *****@***.com yesterday during the recovery process.*I tried to recover it back this morning but failed cos I don't know my trusted Facebook contacts. I made a few suggestions of my family members but it was incorrect. *I will like to know what to do. The hacker has been removing my friends and making posts on my timeline. Thanks for the good work you are doing.
GetHuman-evelynqu did not yet indicate what Facebook should do to make this right.
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