While my current Facebook page on my PC works perfectly, my Facebook page on my Kindle...
GetHuman-g_franch's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-g_franch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-g_franch's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-g_franch will want to follow the link below to head to their help center. We will check on GetHuman-g_franch later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-g_franch may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-g_franch's own words
While my current Facebook page on my PC works perfectly, my Facebook page on my Kindle Fire ** tablet is no longer there. What comes up when I open the Facebook icon or try to open facebook.com is a page that shows my friends but lists them as "Friends You May Know" with a photo of them, and it asks me to Add Friend or Remove each of them. An old personal Facebook page of mine is accessible via a photo in the top left corner next to the "What's On Your Mind" line, and no other information or photos are on that page. At the bottom of this page is a "Welcome to Facebook" line that says: "Find your friends on Facebook. Once you do, you'll see their posts and photos here. Below that is a "Next" bar. When I click on that, it says "People You May Know" and lists all my friends and asks me to "Add Friend" or "Remove." There is nothing else on this page.
GetHuman-g_franch did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-g_franch fixed the problem
We are waiting for GetHuman-g_franch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.