Can't sign into messenger account

GetHuman1624262's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman1624262's own words
I cant sign into my messenger account. I have been using messenger through signing up with a phone number and not through facebook. i tried to set up a facebook account today (and so it gave me a new messenger and signed me into the new one) but used the same phone number and now I cannot resign into my old messenger account. I cant remember my old password, so when i tried signing into my old account it asks for my phone number, but it recognizes it as my new facebook account and not my old messenger so I have no way to get back in.*Please help!!!!
GetHuman1624262 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1624262
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 228838 others
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GetHuman1624262 started working on this issue
Nov 26th, 2018 12:15am