I created an account for my mother YEARS ago, recently we have seen suspicious activity...

GetHuman-mgoogl's customer service issue with Facebook from November 2018

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The issue in GetHuman-mgoogl's own words
I created an account for my mother YEARS ago, recently we have seen suspicious activity and my brother reached out to have me close the account. My mother was never computer savvy and did not ever make use of the account. To be clear, * accounts were created, because years later no one could remember her original password. I was able to shut down one account, but the oldest account will not allow me to shut it down, as I don't know her password and the email and phone for the account no longer exist. I can search for her and see activity, but I can't log in and close it. Her email * facebook is *****@***.com, please help.
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Facebook

Customer service issue
Reported by GetHuman-mgoogl
Nov 25th, 2018 - 10 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mgoogl started working on this issue
Nov 25th, 2018 6:16pm