I forgot password, re-set, then FB wanted my picture. Sent exact same picture that’s on...

GetHuman-rgroning's customer service issue with Facebook from November 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rgroning's own words
I forgot password, re-set, then FB wanted my picture. Sent exact same picture that’s on my profile on ********. Still can’t sign in. No one answers phone but a recorded message with no voicemail. Why even publish a number? Five days should be adequate to restore my service and verify it’s me. I would appreciate a response as to when my account will be usable. Previously, I had ***** friends but FB could not find that account. If you cannot “fix” the account, please email me and I will have to go to Twitter. Thank you very much. *Randolph L “Randy” Groninger.
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Customer service issue
Reported by GetHuman-rgroning
Nov 25th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-rgroning started working on this issue
Nov 25th, 2018 6:12pm