I forgot password, re-set, then FB wanted my picture. Sent exact same picture that’s on...
GetHuman-rgroning's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman-rgroning's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rgroning will want to follow the link below to head to their help center. We will check on GetHuman-rgroning later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rgroning may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rgroning's own words
I forgot password, re-set, then FB wanted my picture. Sent exact same picture that’s on my profile on ********. Still can’t sign in. No one answers phone but a recorded message with no voicemail. Why even publish a number? Five days should be adequate to restore my service and verify it’s me. I would appreciate a response as to when my account will be usable. Previously, I had ***** friends but FB could not find that account. If you cannot “fix” the account, please email me and I will have to go to Twitter. Thank you very much. *Randolph L “Randy” Groninger.
GetHuman-rgroning did not yet indicate what Facebook should do to make this right.
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