I had an account set up in my grandma's name Una Anstead, for her and I to use. I have...
GetHuman-thestory's customer service issue with Facebook from November 2018
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thestory's own words
I had an account set up in my grandma's name Una Anstead, for her and I to use. I have now opened a new account for myself in my name - Trish McLean. Facebook has disabled my Trish McLean account. I think that FB thinks I'm una anstead. I kept sending them my photo to say it was me, but didn't realize that I need to send photo id. I have now sent photo id, I have verified my phone number on the account. And I am still disabled. It is super frustrating as I don't think I have done anything wrong and I have *** business cards going out with Trish McLean facebook account on them.
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