I was on my account page today . All of a sudden it logged me out and asking me to log...

GetHuman1620655's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1620655's next move: go to the Facebook help center.
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Before contacting them, items GetHuman1620655 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1620655's own words
I was on my account page today . All of a sudden it logged me out and asking me to log in again, I tried but it doesn't work. So I did the "forgot password" option. I typed my email down which is "*****@***.com", but nothing came up. Mind you I don't put my real name on my FB page just my nickname, but when I tried to look my page up, my real name is on FB. Numerous of my peers and family contacted me saying if I was asking for money, which God knows I don't like asking people for anything especially money. My account and info are getting expose to the public, and its effecting my reputation. I don't want my pictures and memories to go away, I hope you guys can reset my log in and security info. But if it all comes down to deleting everything on my page and messages, then please do so. My previous name on FB was "Washington Ace", now the hacker altered it to my real name which is "Fernandez Lago". Please FB contact me ASAP.
GetHuman1620655 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1620655
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 228051 others
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Timeline
GetHuman1620655 started working on this issue
Nov 25th, 2018 6:52am