My husband was hacked and the person said they had his UP address so don't try to block...

GetHuman1619992's customer service issue with Facebook from November 2018

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GetHuman1619992's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1619992 will want to follow the link below to head to their help center. We will check on GetHuman1619992 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1619992 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1619992's own words
My husband was hacked and the person said they had his UP address so don't try to block them . They said they had pictures of him and would use them if he didn't send $**** to them. Now he is scared they will send them to a child . He deleted his profile. What else can be done to stop this person.....their name is Sarah Dupon or Sara Dupon from Hendersonville nc please tell me something he is going crazy with worry. Thank you
GetHuman1619992 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1619992
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 227866 others
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GetHuman1619992 started working on this issue
Nov 25th, 2018 2:39am