I received a notification on my facebook account that my ad had been approved. I never...
GetHuman-eritche's customer service issue with Facebook from November 2018
Help with my Facebook issue
GetHuman-eritche's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eritche will want to follow the link below to head to their help center. We will check on GetHuman-eritche later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-eritche's own words
I received a notification on my facebook account that my ad had been approved. I never created an ad or even knew that I had the capabilities of creating an ad because I do not have a facebook business page. I then checked my checking account and $** was taken out of my account (one installment of $** and another of $**). My facebook account says that I owe over $*** for an ad that I did not create or publish. I have since taken my credit card information off of my facebook account and deleted the ad. I would like the balance on my account erased and a refund for the $**. I have reached out to facebook multiple times and none of my concerns have been answered. I am not happy.
GetHuman-eritche did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-eritche fixed the problem
We are waiting for GetHuman-eritche to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.