I received a notification on my facebook account that my ad had been approved. I never...

GetHuman-eritche's customer service issue with Facebook from November 2018

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The issue in GetHuman-eritche's own words
I received a notification on my facebook account that my ad had been approved. I never created an ad or even knew that I had the capabilities of creating an ad because I do not have a facebook business page. I then checked my checking account and $** was taken out of my account (one installment of $** and another of $**). My facebook account says that I owe over $*** for an ad that I did not create or publish. I have since taken my credit card information off of my facebook account and deleted the ad. I would like the balance on my account erased and a refund for the $**. I have reached out to facebook multiple times and none of my concerns have been answered. I am not happy.
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Facebook

Customer service issue
Reported by GetHuman-eritche
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 227847 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-eritche started working on this issue
Nov 25th, 2018 2:15am
GetHuman-eritche indicated the issue is not fixed yet.
Nov 25th, 2018 10:34pm