My Facebook account was hacked about a month ago, so it logged me out and asked that I...

GetHuman-aliviaba's customer service issue with Facebook from November 2018

1 view
227798 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-aliviaba's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-aliviaba got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-aliviaba may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-aliviaba's own words
My Facebook account was hacked about a month ago, so it logged me out and asked that I change my password so I did, but then it said it was going to send me a conformation code to my mobile number yet I haven't got one. I've tried everything I dont know what to do. I dont have an email on the account either, just my mobile number.*I want Facebook to actually send me a confirmation code to my phone or just let me back in to my account with the new password I put in. Or they could ask me to take a picture of myself or ask one of my friends on the account.
GetHuman-aliviaba did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-aliviaba fixed the problem
We are waiting for GetHuman-aliviaba to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aliviaba fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-aliviaba
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 227798 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-aliviaba started working on this issue
Nov 25th, 2018 12:55am