I'm the administrator of a group, and I recently had a problem with a moderator. She st...
GetHuman-rbillman's customer service issue with Facebook from November 2018
Help with my Facebook issue
GetHuman-rbillman's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rbillman will want to follow the link below to head to their help center. We will check on GetHuman-rbillman later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rbillman may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rbillman's own words
I'm the administrator of a group, and I recently had a problem with a moderator. She started causing drama with other members, and when I called her out on it in Facebook messenger, she flipped out. I have screenshots. She tried to tell me she'd been hacked all day, but her excuse was faulty. Not to mention, I later found out (through Admin Tools and Insights, which I had just then realized was there) that she had been deleting members, posts, and comments, without my notice. She removed herself from the moderator position and blocked me, before I could block her. I did remove her from my group, and she will not be allowed back in. However, I cannot block her as long as she has me blocked. So, she has now begun unblocking me just long enough to go to my page (the one linked to my group) and laughing at my posts, and commenting snidely. I have gotten to delete one of her comments, before she re blocked me. But I hadn't had a chance to ban her from the page, or block her from my personal page, before she blocked me again. I have had a friend of mine report her account, but other than that I do not know what to do to get her to stop harassing my page, and myself. Her name is Alexis Nicole Treguboff.
GetHuman-rbillman did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rbillman fixed the problem
We are waiting for GetHuman-rbillman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.