I'm the administrator of a group, and I recently had a problem with a moderator. She st...

GetHuman-rbillman's customer service issue with Facebook from November 2018

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The issue in GetHuman-rbillman's own words
I'm the administrator of a group, and I recently had a problem with a moderator. She started causing drama with other members, and when I called her out on it in Facebook messenger, she flipped out. I have screenshots. She tried to tell me she'd been hacked all day, but her excuse was faulty. Not to mention, I later found out (through Admin Tools and Insights, which I had just then realized was there) that she had been deleting members, posts, and comments, without my notice. She removed herself from the moderator position and blocked me, before I could block her. I did remove her from my group, and she will not be allowed back in. However, I cannot block her as long as she has me blocked. So, she has now begun unblocking me just long enough to go to my page (the one linked to my group) and laughing at my posts, and commenting snidely. I have gotten to delete one of her comments, before she re blocked me. But I hadn't had a chance to ban her from the page, or block her from my personal page, before she blocked me again. I have had a friend of mine report her account, but other than that I do not know what to do to get her to stop harassing my page, and myself. Her name is Alexis Nicole Treguboff.
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Facebook

Customer service issue
Reported by GetHuman-rbillman
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 9 customers so far
Similar issue to 227779 others
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Timeline
GetHuman-rbillman started working on this issue
Nov 25th, 2018 12:29am
GetHuman-rbillman shared this issue with friends on Facebook
Nov 25th, 2018 12:30am