Unable to access my Facebook account. *Forgot my password, changed to a new password. T...
GetHuman1618643's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman1618643's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1618643 will want to follow the link below to head to their help center. We will check on GetHuman1618643 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1618643's own words
Unable to access my Facebook account. *Forgot my password, changed to a new password. Tried to log in and was asked to confirm the code they sent to my mobile. I no longer have access to that mobile number so am unable to get the code. *Opted for uploading a document to ID me, have done that twice. No email to confirm, no instructions on what happens next and I need my account back up and running ASAP
GetHuman1618643 did not yet indicate what Facebook should do to make this right.
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