Unable to access my Facebook account. *Forgot my password, changed to a new password. T...

GetHuman1618643's customer service issue with Facebook from November 2018

4 views
 | 
227631 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1618643's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1618643's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1618643 will want to follow the link below to head to their help center. We will check on GetHuman1618643 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1618643 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1618643's own words
Unable to access my Facebook account. *Forgot my password, changed to a new password. Tried to log in and was asked to confirm the code they sent to my mobile. I no longer have access to that mobile number so am unable to get the code. *Opted for uploading a document to ID me, have done that twice. No email to confirm, no instructions on what happens next and I need my account back up and running ASAP
GetHuman1618643 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1618643 fixed the problem
We are waiting for GetHuman1618643 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1618643 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1618643
Nov 24th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 227631 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1618643 started working on this issue
Nov 24th, 2018 9:24pm