Unable to access my Facebook account. *Forgot my password, changed to a new password. T...

GetHuman1618643's customer service issue with Facebook from November 2018

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The issue in GetHuman1618643's own words
Unable to access my Facebook account. *Forgot my password, changed to a new password. Tried to log in and was asked to confirm the code they sent to my mobile. I no longer have access to that mobile number so am unable to get the code. *Opted for uploading a document to ID me, have done that twice. No email to confirm, no instructions on what happens next and I need my account back up and running ASAP
GetHuman1618643 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1618643
Nov 24th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 227631 others
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GetHuman1618643 started working on this issue
Nov 24th, 2018 9:24pm