I had an account on Facebook called ‘Lily Morgan’ I decided to make a new account becau...

GetHuman1618027's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1618027's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1618027 will want to follow the link below to head to their help center. We will check on GetHuman1618027 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1618027 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1618027's own words
I had an account on Facebook called ‘Lily Morgan’ I decided to make a new account because I had too many people on that account. I called it ‘Lily Morgan New’. This account was then locked. I sent a photo of myself and it then disabled my account. I then continuously sent a photo of my passport and still no reply from Facebook. I have just made a new account an hour ago and again I have been locked out of my account. I would just like to get back into Facebook as my birthday is in the up coming week. Thank you. I hope this problem is solved as soon as possible.
GetHuman1618027 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1618027
Nov 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 227539 others
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Timeline
GetHuman1618027 started working on this issue
Nov 24th, 2018 7:25pm