Hello, I just made a new account and uploaded a bunch of doodles because I like drawing...

GetHuman1617954's customer service issue with Facebook from November 2018

227531 similar
0 following
Help with my Facebook issue
How did GetHuman1617954 do it?
Waiting to hear how GetHuman1617954 fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1617954's own words
Hello, I just made a new account and uploaded a bunch of doodles because I like drawing. It will be for my artwork. I uploaded only * photo of myself for my profile picture. Well, I logged out and then went to log back in almost right after. It said it needed to do a security check and wished for my phone number which I gave and received the code and entered it. That worked. The next page wanted me to add a photo of myself so it could recognize me. I used the same photo of my profile picture and it didn't work. I also tried my artworks that I uploaded and it didn't work either... Now I can't enter my account? It can't recognize that it is me? What do I do? Please help.
GetHuman1617954 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1617954 fixed the problem
We are waiting for GetHuman1617954 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1617954 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1617954
Nov 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 227531 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1617954 started working on this issue
Nov 24th, 2018 7:13pm
GetHuman1617954 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 7:51pm