Hey there . My name is Shatara Brown. I'm having trouble logging into my Facebook accou...

GetHuman1616393's customer service issue with Facebook from November 2018

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GetHuman1616393's next move: go to the Facebook help center.
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Before contacting them, items GetHuman1616393 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1616393's own words
Hey there . My name is Shatara Brown. I'm having trouble logging into my Facebook account which is under the name Shatara Brown because I can't receive my two factor security code to log in because y'all are sending the code to my old phone number which is ***-***-**** which I lost all complete access to. I wanted to know if talking could send the code to my email instead since I don't have access to my old phone.
GetHuman1616393 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1616393
Nov 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 227228 others
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GetHuman1616393 started working on this issue
Nov 24th, 2018 2:49pm