Hey there . My name is Shatara Brown. I'm having trouble logging into my Facebook accou...

GetHuman1616393's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1616393's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1616393 will want to follow the link below to head to their help center. We will check on GetHuman1616393 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1616393 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1616393's own words
Hey there . My name is Shatara Brown. I'm having trouble logging into my Facebook account which is under the name Shatara Brown because I can't receive my two factor security code to log in because y'all are sending the code to my old phone number which is ***-***-**** which I lost all complete access to. I wanted to know if talking could send the code to my email instead since I don't have access to my old phone.
GetHuman1616393 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1616393
Nov 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 227228 others
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Timeline
GetHuman1616393 started working on this issue
Nov 24th, 2018 2:49pm