My name in my first account close is: Juan Carlos Carrera Pena*My old account...

GetHuman-homelasv's customer service issue with Facebook from November 2018

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The issue in GetHuman-homelasv's own words
My name in my first account close is: Juan Carlos Carrera Pena*My old account (*****@***.com) has been temporarily locked. Every time that I tried to login ask me to identify my identity and it shows a message that says that this type if attack is considered phishing and every time I follow the instructions to get into the account it stalls. I had tried it more than ** times from different computers and different phones that I had logged in Facebook before. On the PC dint let me do anything however on the phone let me verify my friend photos and my last comments and also I had verify my account using Trusted Contacts in several times and I had verify them and dint do nothing, after the last step it looks like the click bottom doesn't work anymore It is really annoying and frustrating. Please I really need help. I pray for someone to help me I have friend, families and clients on my Facebook and different pages that I work with and my income had been affected because my clients haven't been available to contact me. My Facebook is really important for me and family depend on it. I used to recover my account a long time ago by one of my cell phone that I cancelled recently (***-***-****) but I'm still using the same Email (*****@***.com) which I am able to access to reset my password several time but it always take me to the same place.*You can contact me to my current phone ***-***-**** . I also have another Email that I use for work and I check it every day (*****@***.com). I opened another account with Juan Carlos Carrera with *****@***.com Email and it also was temporally close for the same reason and do not let me sign in even with my phone to recover it ***-***-****.*Please I need somebody call me or Email me *****@***.com or ***-***-**** if I am doing something wrong on my Facebook I am willing to pay for it or not doing it anymore but I don't know why my accounts have being close and what I need to do.
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Customer service issue
Reported by GetHuman-homelasv
Nov 24th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-homelasv started working on this issue
Nov 24th, 2018 1:46am