I was hacked and closed my account. I thought. Then I opened a new account. But now...

GetHuman-karole's customer service issue with Facebook from November 2018

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The issue in GetHuman-karole's own words
I was hacked and closed my account. I thought. Then I opened a new account. But now I have * accounts apparently and can not access them. When my phone says I have e-mail, I can open actual e-mail, but if it is a facebook tag or message, I can not open it. It tell me to click on the picture to change accounts, but doesn't change accounts. A rep with my phone carrier said that I would need to contact you to delete the accounts or sync them into one.
GetHuman-karole did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-karole
Nov 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 226334 others
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GetHuman-karole started working on this issue
Nov 23rd, 2018 5:20pm