My account was accessed by an unkown party. This person has deleted* blocked my wife an...

GetHuman-jtpwood's customer service issue with Facebook from November 2018

2 views
 | 
226259 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-jtpwood's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-jtpwood got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jtpwood may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jtpwood's own words
My account was accessed by an unkown party. This person has deleted* blocked my wife and best friends. Ive changed my password several times. However upon attempting to log into facebook it asks for verification via a code sent to my phone. The number it wants to text is not my phone number and has not been for several years. I previously updated the number but this seems to have been undone. Because of this Ive lost very precious pictures and memories as well as access to several thousand dollars of digital rights. Please help me!
GetHuman-jtpwood did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jtpwood fixed the problem
We are waiting for GetHuman-jtpwood to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jtpwood fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jtpwood
Nov 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 226259 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jtpwood started working on this issue
Nov 23rd, 2018 4:12pm