I have this message*** *Hi Glenn* *It looks like someone tried to log into your account...

GetHuman813099's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman813099's own words
I have this message*** *Hi Glenn* *It looks like someone tried to log into your account on November ** at *:** AM using Chrome for Windows *. Your account is safe* we just wanted to make sure it was you who tried to log in from somewhere new.* *If you don't think this was you, please log into Facebook so we can walk you through a few steps to keep your account safe.* *Thanks,*The Facebook Team**Somebody must have planted a Trojan of some kind into my Facebook account. I can login but I have no access anything else. I get notifications but I’m not able to see them on Facebook access not available.** Need help! Thanks Glenn Irby*Phone number ***-***-******Email G*****@***.com
GetHuman813099 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman813099
Nov 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 226225 others
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Timeline
GetHuman813099 started working on this issue
Nov 23rd, 2018 3:45pm