My brothers Facebook was hacked and we know the person who hacked in to his account. Th...

GetHuman-barst's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman-barst's own words
My brothers Facebook was hacked and we know the person who hacked in to his account. This person then was pretending to be him and although this was reported to Facebook and have since taken the posts down, He wants to temporarily deactivate his account but he doesn’t know the email address he signed up with or his password. He is worried about his data protection and this person hacking into his account again and contacting others pretending to be him. Please help with this issue as this person hacking into his account is posting and private messaging very upsetting things. Contact me on the below email address and if needed my brother will verify this.
GetHuman-barst did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-barst
Nov 22nd, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 225006 others
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Timeline
GetHuman-barst started working on this issue
Nov 22nd, 2018 11:19am