Facebook Customer Service Issues

I have an Instagram account, @nwaexplorer, which I upgraded to a business page, requiring me to set up a Facebook page. I encountered an error stating the name Steve Gates was taken, so I created an additional Facebook page, Nwa Explorer. Now, I realize I only need NWA Explorer and wish to delete the business version of Steve Gates. I am unsure if this deletion will impact my Instagram stats. Additionally, I aim to start utilizing the Nwaexplorer page by connecting it to my Instagram account, but I intended to wait a few months until my Instagram activity improved. Now, I am receiving notifications prompting me to contact Facebook, but the messages appear blank. I wish to keep my personal Facebook account private and distinct from my business accounts. I seek solutions: 1) Removal of the extra business Facebook account. 2) Guidance on sustaining the business Nwaexplorer for future use, as Facebook keeps reminding me to take actions to improve it. Thank you. Kindly reach out to me at [redacted] Best regards, Steve Gates

Hello everyone, I need some advice regarding accessing my Facebook account. Recently, both my phone and laptop were stolen, and unfortunately, I lost access to all my social media login details. The problem I am encountering is with my Facebook account. Back in [redacted], I created my Facebook account using the email address [redacted], which was hosted by a web hosting company I am unsure of as it was managed by my colleagues in the Caribbean. The email hosting company later shut down, leaving me without access to my D&D emails even though the domain remained registered to me. Despite this, I could still access my Facebook account using the same email and password. However, after losing my devices, I can no longer access my account and have been trying to recover it without success. I recently recreated my D&D email through Google, hoping to receive the recovery email associated with my Facebook account. Unfortunately, I have not received any emails. A web developer friend mentioned that the DNS server might still be linked to the old account server, explaining why I'm not getting the recovery emails. I understand that the new email address I created has the same name ([redacted]), but it seems there is an issue with it being associated with the correct account. I have been unable to find a customer service number for Facebook, so any help in resolving this matter and regaining access to my account would be greatly appreciated.

I have had issues with my Facebook account under the name Melonie Cannada, which led to my email being hacked at [redacted] This also caused phone issues and the account had Spanish language on it. Despite following all the necessary processes and contacting support for assistance, I have not received a response. I then created a new account with a different email, [redacted], named Real Melonie Cannada, but this too was hacked. These problems have led to phone replacement, multiple number changes, and credit card fraud. Even creating a nickname account, Sissy Cannon, did not help as it got compromised as well. I am currently locked out of all accounts, still facing phone and email issues. If this is not resolved promptly, all accounts may be deleted or a class-action lawsuit will be pursued due to the lack of response, security, and assistance provided by Facebook. This is my final attempt at seeking help before taking legal action.

In late September [redacted], my phone accidentally got dropped in water. I promptly visited my carrier to assess the damage. Prior to this incident, I had all my favorite apps linked to my Facebook account. When I obtained the new phone, the sales representative assured me it was functioning and that I could set up the remaining details. Unfortunately, they overlooked removing my old phone number from 4 years ago. This caused me great distress as I feared losing all my precious photos, as well as the games that help me mentally. Having to reconnect with my friends was a hassle. Despite multiple attempts, Facebook kept informing me that the phone number provided did not match, and I was never prompted to answer the security questions I had set up. I am deeply disappointed by this experience. On Instagram, I used to go by missgynger75 and played June's Journey, a game I cherish. I am unable to access my beloved bitmojis, and on that app, I believe I used the name ANDI. Since these events unfolded, I have been emotional and find it incredibly frustrating.

Hello, I recently commented on a post by my friend about politics when a stranger, Cheryl, started verbally attacking me with strong language. She then deleted her initial comment, causing me to be blocked from Facebook for three days. I feel this is unfair as I was only defending myself, not engaging in bullying. I am a mother with a chronic illness who uses Facebook for positive purposes and believes the situation should be re-evaluated. I believe Cheryl's deleted comment should be taken into consideration. Please review this issue promptly. Thank you.

I recently contacted one of your employees regarding a girl I met online. I asked if there was a way to verify if the pictures matched the account. The employee mentioned buying gaming time for around $[redacted] which I did. I interacted with three people, Mark, William, and Shawn, with Shawn being the last person I spoke to. He instructed me to go to a local store, Stater Brothers, to purchase a Google Play gift card for $[redacted] to encrypt a message. However, when I provided the code, I was told it was not sufficient, and I needed to get an additional $[redacted]. I complied and provided the codes, but now I'm unable to reach anyone as the number is continuously busy. I initially reached out to Facebook because I have sent this girl $5,[redacted] and bought a non-refundable $[redacted] plane ticket. I just wanted to confirm her identity as I feel scammed. I appreciate any assistance. Thank you. Contact me at [redacted] or [redacted]. - Ivan

Facebook is not letting me use the picture I uploaded. I provided a photo I have been using for a while, but it's not of myself. I tried various images, like a plant and one from a magazine, but now they want to lock me out, citing security concerns. I don't want to give my phone number or a picture of myself. I just want to continue using the template job I had set up for my account. My new email is [redacted] TrekJour @gmail.com. I am frustrated with the process and feel like my time has been wasted.

I received an email from Facebook notifying me of a login into my account using Chrome for Windows 7, which is not something I use. Since I primarily use an iPhone, iPad, and MacBook Pro 13 Thunderbolt, I knew this wasn't me. The email asked me to confirm if it was me, and if not, to follow a link to protect my account. I opted to change my password as instructed, but now I am unsure if the email was genuinely from Facebook or a phishing attempt. Despite not noticing any strange behavior on my account, I'm anxious about the situation and would appreciate any assistance in resolving this issue.

Hi there, my name is Justin Rosholt. I have been experiencing issues with your support team regarding Facebook apps and Messenger. I am unsure why my phone has been flagged as a threat as none of my friends seem to encounter this problem. I am concerned about the repeated takedowns of my account without clear reasons, despite verifying my identity. I kindly request you to refrain from removing my account under the name Justin Eric Rosholt, as this situation is distressing and I consider it a serious matter. Your prompt attention to this matter is appreciated. Thank you.

Hello, I am Sara Stevens Ross, the owner of the Instagram account "sara_ross1". I am reaching out because I believe there has been an error in deactivating my account or potentially a hacking incident. My account has been a platform for sharing personal photos as a student at the University of Kentucky in Lexington, KY. I woke up to find my account deactivated without any violations of Instagram/Facebook rules. I have previously contacted support and provided evidence of ownership, and I am willing to provide further verification if needed, such as a photo ID. This sudden deactivation has left me perplexed as I cherish the memories captured on my account over the past 7-8 years. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Your help in restoring my account would be greatly appreciated.

About two weeks ago, my Facebook account, which I had for over 10 years under the email [redacted], was unexpectedly deactivated due to "ineligibility reasons." Losing access to all my personal data, photos, and memories was disheartening. My appeal was disregarded, so I created a new email, [redacted], closely reflecting my name. I made a new Facebook account with this email, which has now been deactivated for the same unclear reasons. Despite using it minimally to connect with my girlfriend and family, I am facing similar issues. Your help is greatly appreciated.

Yesterday I reached out regarding my hacked account situation. Using a friend's Facebook, I discovered the person who took my account is Harry McGuire. He's posted all my details, including items I'm selling in Highland Home buy, sell, trade. I've been on Facebook since Jan. [redacted]. Harry demands $[redacted] to return control, otherwise, he blocks me from creating a new account, citing my linked mobile number [redacted]. I, Geri Hodgkinson, have screenshots on my mobile as evidence. Being a disabled, widowed senior, Facebook is vital for me. I'm seeking assistance to reclaim my account. Thank you for your support. - GH

I received an alert about an unrecognized login to my account. I tried changing my password but got locked out. My tablet shows someone else's profile, and I can't access mine as I no longer have access to the associated email. I need the reset code to be sent to my phone instead. Could you please assist me with this?

I believe my Facebook has been hacked. When I search for my name, Victoria Finley, I see two accounts. The first, under my name with a profile picture of flowers and access to my friends list and photos, seems to be the one I created. The second has a silhouette, using my name and birthdate, with some of my contacts but no access to photos. I suspect someone is impersonating me, possibly since the Facebook hack. Can you investigate and possibly delete or deactivate the impersonating account while keeping mine intact? My Facebook address is [redacted] and my Gmail is [redacted] Please reach out to me via Gmail for further details. Thank you for your assistance.

I would like to inquire about the removal of a detailed post for accuracy reasons. The post aimed to inform and protect the Churchville and Camden WV community from a potential sexual predator. It contained information about a registered sex offender, Pat Rowan, residing at [redacted] Churchville Road, Camden WV, with his girlfriend, Shania Goldsmith, who has been identified as a threat by the state police. Concerned for the safety of children in the area, the post stressed the need for vigilance. Contact details for law enforcement officials were also included for verification purposes. I am curious about the regulations surrounding posting sex offender registry information, specifically including addresses.

My Facebook account has been inaccessible due to unauthorized access. The issue occurred when someone changed the password, preventing me from recovering it. The affected account is linked to the email [redacted] and is named Marcelo Lanaria. To communicate the breach to my friends, I created a new account under [redacted] with the name Marcelo Lanaria Jr. However, upon receiving an email from Facebook regarding multiple accounts, I explained the situation and requested the closure of the compromised account under [redacted] Unfortunately, Facebook deactivated my new account in error, causing further inconvenience. I seek assistance in reactivating my new account (Marcelo Lanaria Jr.) under [redacted] and closing the initial account under [redacted] to prevent misuse. I appreciate your attention and understanding in resolving this matter. Thank you.

Someone has been hacking Chliffton Coper's email account, chlifftoncoperquijada[at]yahoo.com. We changed the password through Gmail, but last night he couldn't access it again. His inbox started receiving emails written in Arabic, and we're not sure what they are about. I advised deactivating the account temporarily to monitor if it will resolve itself, but he can't access it now because the password has been changed again.

I created a new Facebook account, but it got disabled, even though I followed all the rules. I only have 80% of my friends back and reconnected with my army group. The first account linked to [redacted] had passwords like (1) HELLOfb6969, (2) HELLOjs6969, (3) MyFb6969. The second account also linked to [redacted] and [redacted] with the password Helpme123. Both accounts need to be merged because some friends think it's not me. Please unlock both accounts as soon as possible. I have trouble with passwords and let Stephanie in Florida access my account. You can verify that the messages and contacts are the same on both accounts. I can be contacted at my phone number or email provided.

I am unable to access my Facebook account despite numerous attempts to reset my password via email and phone codes. No one at Facebook notified me about the security incident of September 25, [redacted]. When I tried to create a new account with minimal information to avoid compromising my data, Facebook blocked me. I am aware of safeguarding my personal information, which seems challenging for Facebook. I want to regain access to both accounts to delete the new one and resume using my original account. My Facebook account name is the same as my Outlook email.

Hello Facebook Support, I am reaching out on behalf of my brother, Shawn Pino, a medically retired Army veteran. Upon returning to civilian life from his service in the Iraqi Freedom War, he unintentionally created multiple Facebook accounts. Our cousin even made one for him. Shawn is requesting the deletion of these accounts to start fresh with a proper personal account and a business page for his outdoor photography business. Despite reporting the pages, the tickets were closed without resolution. Any guidance or assistance you can provide in deleting these accounts would be greatly appreciated. Warm regards, Alexandra P.