About two weeks ago, my Facebook* account of *** years (associated with *****@***.com...

GetHuman-tmasdete's customer service issue with Facebook from November 2018

24 views | 221950 similar | 2 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tmasdete will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tmasdete can let us know if they help or not.
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The issue in GetHuman-tmasdete's own words
About two weeks ago, my Facebook* account of *** years (associated with *****@***.com) was abruptly, and seemingly without cause, discontinued for "ineligibility reasons." As you can imagine, I was quite dismayed at the loss of all my personal information, photos, memories, etc. I reached out with an appeal, but was ignored. After calming my frustration, I created a new email account (*****@***.com) this time with an address more closely related to my name in case the old one had been suspected of being fake, and created a new facebook account with this email. I have had it less than two weeks, and it too has been deactivated for "ineligibility reasons." I have not even posted on my new account, I have one picture, and I was using it only to contact my girlfriend and family who do not live near me. Please assist.

GetHuman-tmasdete did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-tmasdete
Nov 19th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 221950 others
2 customers following this


GetHuman-tmasdete started working on this issue
Nov 19th, 2018 9:58pm

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