I got calls from a person, Jonathan Moore, who said I won $*,***,***, and a new car. I...

GetHuman1133622's customer service issue with Facebook from November 2018

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GetHuman1133622's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1133622 will want to follow the link below to head to their help center. We will check on GetHuman1133622 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1133622's own words
I got calls from a person, Jonathan Moore, who said I won $*,***,***, and a new car. I was answering all the questions about misc., and then I realized he was entering information about my account and trying to get my password by putting in a wrong one, hit reset, and Asked me the numbers that came up and I kept refusing and hung up. He called me a couple of times, I didn’t answer, then other numbers called but no one would leave a message. Then, I couldn’t log into Facebook, so I changed my password, and he changed it back fast, a couple of times, so I shed a tear and tried to get ahold of someone to help, I didn’t know how to do anything. I’m not tech savvy. I tried lots of things and kept getting frustrated. I have written multiple messages to what I thought was Facebook Help, but, it was a lot of different email addresses. I have sent you photos of my State of Nebraska ID, my State of Nebraska photo ID Handi*Bus Pass, the top of my Bank Statement, & my Original Birth Certificate. I have gained weight*and cut my hair since my photos were taken. Anyway you asked for a current picture of me holding my State of Nebraska ID. So, I have gained weight and cut my hair real short and retook all the pictures and sent them to you.*I haven’t heard anything, so I am writing again. I forgot to tell you a part of the story. This person also said it was his account and I couldn’t get through on it. His name was Ricardo. I’m white, his name doesn’t sound white. Look at all my photos. They’re of my White Family. He also got into my*Google and Yahoo and Messenger accounts. Not my Money, though. *I’m still getting phone calls, they may be from someone else, but I don’t know who. A lot are from salespeople, some say things like, Hello? How are you doing, Miss Retha, What are doing now? Honey, but they may not be from him. He contacted people and gave them my Messenger account, and they were all writing me asking questions about the prizes, the money, etc. I think he was contacting a ton of people but only some wrote me. My Facebook account has my information about me from when I applied for a Facebook account, originally. You can ask me anything about it and I can tell you the answer, that is the original application probably asks gender, and I am Female! I want MY account back, please. It has my memories, my Save page, my friends, things about my sister and me. In **** I went to NC to visit her. We went to a lot of places around her little town.*There were a few pictures of this on the feed. There is my Facebook page and I cannot get my Gmail on Gmail, I do get some of it now, on Yahoo on a second account. I get some on a mail account with a lot of ads. But it’s not MY ORIGINAL account. My Boyfriend, Roommate and Friend of NINE years is Darryl Fogle. I started using his name with the Rethasaathoff@ Yahoo.com email account for another entry into a lot of SweepStake. Then other things, now a lot of people think Darryl is the owner of these accounts. That’s another Stoy. I will deal with that when I get this taken care of. Oh, I forgot the part where my account was disabled.*I wrote again, but I got very depressed. My phone went haywire. I can only go to my second and sometimes third screen on any notice. Like if a Gmail would have something, tap enter, next line - tap on a dress I want details of, it won’t show me the next page. On anything. I got started ordering free items for some kind of inner satisfaction I guess, and had too pay ALOT in shipping and then I didn’t cancel a couple, so, I was upset about my BILLS, and I am a little sick, I guess. My knee has no cartilage and of course, hurts. I then, fell on a crack in the sidewalk, landing on that knee, Now, it Really hurts. The specialist gave me, not cortisone, but
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Facebook

Customer service issue
Reported by GetHuman1133622
Nov 17th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman1133622 started working on this issue
Nov 17th, 2018 10:22pm