Good Day *My Ad Account had been hacked to run an conversion advert for women designer...

GetHuman-bluecres's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bluecres's own words
Good Day *My Ad Account had been hacked to run an conversion advert for women designer bags at * different daily budget of $*** daily. I am social media marketing freelancer and these bags is not from any of my clients pages. In fact the ad was ran using an Jamaican Air conditioning company page and linked to this website: https:**bit.ly**BPH*yo. I have already been billed using my Facebook Coupon as well as I currently have **.** current balance. May please be refunded for my used coupon as well have the current balance erased from my client's account.
GetHuman-bluecres did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-bluecres
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Timeline
GetHuman-bluecres started working on this issue
Dec 5th, 2018 5:57pm