Good Day *My Ad Account had been hacked to run an conversion advert for women designer...

GetHuman-bluecres's customer service issue with Facebook from December 2018

242062 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-bluecres's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bluecres's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bluecres will want to follow the link below to head to their help center. We will check on GetHuman-bluecres later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bluecres may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bluecres's own words
Good Day *My Ad Account had been hacked to run an conversion advert for women designer bags at * different daily budget of $*** daily. I am social media marketing freelancer and these bags is not from any of my clients pages. In fact the ad was ran using an Jamaican Air conditioning company page and linked to this website: https:****BPH*yo. I have already been billed using my Facebook Coupon as well as I currently have **.** current balance. May please be refunded for my used coupon as well have the current balance erased from my client's account.
GetHuman-bluecres did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bluecres fixed the problem
We are waiting for GetHuman-bluecres to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bluecres fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bluecres
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 242062 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-bluecres started working on this issue
Dec 5th, 2018 5:57pm