I manage the facebook account at the public library I work for. @middlecountrylibrary i...

GetHuman-hempedeb's customer service issue with Facebook from December 2018

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The issue in GetHuman-hempedeb's own words
I manage the facebook account at the public library I work for. @middlecountrylibrary is our official page. we discovered another "Middle Country Public Library" page that is an unofficial page. Out library has two buildings the main branch is in Centereach and is the address we use for the official page. The other is in Selden and is the address that whoever made the unofficial page used. Whenever someone is at Selden and checks-in it goes the unofficial page. Also when people such as local officials and a local artist we worked with are sharing to our page they are often sharing to the wrong one etc. We would like to merge them so that no one can post to the unofficial page thinking it is us but we also are concerned that then when someone is at the Selden building and wants to check in they will not be able to. We need some suggestions on how to solve this problem.
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Customer service issue
Reported by GetHuman-hempedeb
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-hempedeb started working on this issue
Dec 5th, 2018 3:58pm