I manage the facebook account at the public library I work for. @middlecountrylibrary i...

GetHuman-hempedeb's customer service issue with Facebook from December 2018

2 views
 | 
241864 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-hempedeb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hempedeb's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hempedeb will want to follow the link below to head to their help center. We will check on GetHuman-hempedeb later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hempedeb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hempedeb's own words
I manage the facebook account at the public library I work for. @middlecountrylibrary is our official page. we discovered another "Middle Country Public Library" page that is an unofficial page. Out library has two buildings the main branch is in Centereach and is the address we use for the official page. The other is in Selden and is the address that whoever made the unofficial page used. Whenever someone is at Selden and checks-in it goes the unofficial page. Also when people such as local officials and a local artist we worked with are sharing to our page they are often sharing to the wrong one etc. We would like to merge them so that no one can post to the unofficial page thinking it is us but we also are concerned that then when someone is at the Selden building and wants to check in they will not be able to. We need some suggestions on how to solve this problem.
GetHuman-hempedeb did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hempedeb fixed the problem
We are waiting for GetHuman-hempedeb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-hempedeb fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-hempedeb
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 241864 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-hempedeb started working on this issue
Dec 5th, 2018 3:58pm