I was incarcerated for a year and half and police kept my phone for evidence and I no l...

GetHuman1570672's customer service issue with Facebook from November 2018

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The issue in GetHuman1570672's own words
I was incarcerated for a year and half and police kept my phone for evidence and I no longer have my emails associated with my Facebook account and my phone been disconnected. I don’t remember my passwords for either of my accounts. I would love to see if you guys may help me recover that Facebook account I have all my children’s pictures and videos and I don’t wanna lose all that too. I already lost everything before I went to prison including my phone with all my family pictures and important stuff that’s very valuable to me. I can give you as much information you need so I can verify that, that’s my account. I already tried doing forgot password and help support center as well but without either phone or email account I can’t reset it. Please help me recover my fb account this is really important to me to recover and get back on into. My name is Michelle Ramirez email account for fb is *****@***.com my new phone * is ********** I created a new one which is under same name but new email which is *****@***.com but like I said I want to recover my previous one with all my pictures of my friends and family. I will so much appreciate it if you can help me as much as possible to recover my account what ever you need to verify my identity I’m willing to give you. I’m looking forward in hearing from you soon thank you so much god bless.
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Facebook

Customer service issue
Reported by GetHuman1570672
Nov 16th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman1570672 started working on this issue
Nov 16th, 2018 1:21pm