I am trying to help my ** year old mother recover her FB account. Her name is Betty Ru...
GetHuman-ejhutchc's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-ejhutchc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ejhutchc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ejhutchc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ejhutchc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ejhutchc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ejhutchc's own words
I am trying to help my ** year old mother recover her FB account. Her name is Betty Russell and I can see her FB page because she is one of my FB friends. However, she has not used the account for a couple of years and does not remember her password. Have tried many times to change her password by putting in codes. After entering the code, I get a message wanting her phone number. Then I get a message saying this is not her phone number. Also, asking * friends to confirm her identity has not worked. My mother lived in Richview, IL when her account was created. However, I just noticed it says on her FB page that she lives in TX. There is another Betty Russell on FB from TX.
GetHuman-ejhutchc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ejhutchc fixed the problem
We are waiting for GetHuman-ejhutchc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.