I am trying to help my ** year old mother recover her FB account. Her name is Betty Ru...

GetHuman-ejhutchc's customer service issue with Facebook from November 2018

5 views
 | 
217598 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-ejhutchc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ejhutchc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ejhutchc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ejhutchc can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ejhutchc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ejhutchc's own words
I am trying to help my ** year old mother recover her FB account. Her name is Betty Russell and I can see her FB page because she is one of my FB friends. However, she has not used the account for a couple of years and does not remember her password. Have tried many times to change her password by putting in codes. After entering the code, I get a message wanting her phone number. Then I get a message saying this is not her phone number. Also, asking * friends to confirm her identity has not worked. My mother lived in Richview, IL when her account was created. However, I just noticed it says on her FB page that she lives in TX. There is another Betty Russell on FB from TX.
GetHuman-ejhutchc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ejhutchc fixed the problem
We are waiting for GetHuman-ejhutchc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ejhutchc fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ejhutchc
Nov 15th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 217598 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ejhutchc started working on this issue
Nov 15th, 2018 9:51pm