I am trying to help my ** year old mother recover her FB account. Her name is Betty Ru...

GetHuman-ejhutchc's customer service issue with Facebook from November 2018

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The issue in GetHuman-ejhutchc's own words
I am trying to help my ** year old mother recover her FB account. Her name is Betty Russell and I can see her FB page because she is one of my FB friends. However, she has not used the account for a couple of years and does not remember her password. Have tried many times to change her password by putting in codes. After entering the code, I get a message wanting her phone number. Then I get a message saying this is not her phone number. Also, asking * friends to confirm her identity has not worked. My mother lived in Richview, IL when her account was created. However, I just noticed it says on her FB page that she lives in TX. There is another Betty Russell on FB from TX.
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Customer service issue
Reported by GetHuman-ejhutchc
Nov 15th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-ejhutchc started working on this issue
Nov 15th, 2018 9:51pm