Good day, I've created a page some time ago after I did my training through PureSmiles...
GetHuman-elri's customer service issue with Facebook from November 2018
2 views | 216841 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-elri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-elri's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elri will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elri can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-elri may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-elri's own words
Good day, I've created a page some time ago after I did my training through PureSmiles. I though it would be good to have my own name. But I was informed through my partner that I will have to change my name back, due to the fact that I've qualified through them and I am also using their products and equipment I cannot have my own name. I need to use their name. So, hereby I would like to request my White Smiles name to be changed to PureSmile by Elri. I see that another agent of us is PureSmile by Bianca. I wish not to delete my page with all my reviews, to just create a new one. If you wish, I could send you my proof of lawyers letter and certificate to proof that I am one of their partners. I you could please be so kind to change White Smiles to PureSmile by Elri, I would really appreciate it. Here is my personal email address, let me know if I must mail you relevant documents as proof. Kind Regards, Elri Vrolijk *** *** ****
GetHuman-elri did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-elri fixed the problem
We are waiting for GetHuman-elri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.