I recently created an eCommerce business. I created a Facebook account with my email fo...

GetHuman1554949's customer service issue with Facebook from November 2018

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The issue in GetHuman1554949's own words
I recently created an eCommerce business. I created a Facebook account with my email for the sole purpose of running ads, as I do not use social media. All of my information was correct in this account. *After about a day I was kicked out and asked to provide a photo for review, so I provided a photo. Before Facebook was able to review my photo I remembered that I had created a different account with my phone number three years ago because it was required to join an app. I figured that this was the reason I was kicked off. I logged into my old account and started using that one, again, for the sole purpose of running ads. *The problem with this account, however, was that I had created it without the intention of using it for anything other than the aforementioned app. I used the fraudulent name of Bill Billertson, my birthday was set as ****, and my profile picture was DJ Khalid. *I changed my name and profile picture to be legitimate, but was unaware of the birthday at the time, and started running ads. After maybe four days Facebook requested a photo for verification so I sent one in and it was verified within ** hours. I continued to use the account for ads. *At this point I had realized the birthday issue but was afraid of being kicked off again and decided not to change it right away. *After four more days Facebook kicked me off again and requested another photo. this photo was denied and my account has been disabled. *I would like to continue to use Facebook for ads and I'm currently losing money, but I cannot create another account as my email and phone number have been marked as disabled by Facebook. *I'm still unsure why Facebook kicked me off.*None of my ads were remotely political. *I'm wondering if there is a way to un-ban one of the accounts, or if there is a way to create another account that won't get disabled by Facebook. *I certainly feel as if I've tried to do everything the correct way and I've complied with all of Facebook's requests. *If it is possible that I can create another account or get one of mine un-banned I would like to know how to set up my account so that this problem doesn't happen in the future. *Sorry for the length and thank you for your time.

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Facebook

Customer service issue
Reported by GetHuman1554949
Nov 13th, 2018 - 2 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 215245 others
0 customers following this

Timeline

GetHuman1554949 started working on this issue
Nov 13th, 2018 11:37pm

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