Hello. I have been trying to get into my Facebook account for over a week now. I had de...

GetHuman1554623's customer service issue with Facebook from November 2018

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The issue in GetHuman1554623's own words
Hello. I have been trying to get into my Facebook account for over a week now. I had deleted the app on my phone, and when I tried to log back in it was sending me a code to my phone number as part of the *-step verification. However, I changed my phone number over a month ago. I thought I had added the new phone number to the account, but apparently I did not. I have sent multiple emails to Facebook in regards to correcting the issue, but have not heard back. I sent in my problem with a copy of my drivers license five times now, and still have not heard back. I just want to know how I can get back into my account. My old number was **********. My new number is **********. I have access to both emails attached to the account as well.
GetHuman1554623 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1554623
Nov 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 215207 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1554623 started working on this issue
Nov 13th, 2018 10:43pm
GetHuman1554623 indicated the issue is not fixed yet.
Nov 13th, 2018 10:52pm