Hello. I have been trying to get into my Facebook account for over a week now. I had de...

GetHuman1554623's customer service issue with Facebook from November 2018

215207 similar
0 following
Help with my Facebook issue
Did that get it fixed?
Waiting to see if GetHuman1554623 fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1554623's own words
Hello. I have been trying to get into my Facebook account for over a week now. I had deleted the app on my phone, and when I tried to log back in it was sending me a code to my phone number as part of the *-step verification. However, I changed my phone number over a month ago. I thought I had added the new phone number to the account, but apparently I did not. I have sent multiple emails to Facebook in regards to correcting the issue, but have not heard back. I sent in my problem with a copy of my drivers license five times now, and still have not heard back. I just want to know how I can get back into my account. My old number was **********. My new number is **********. I have access to both emails attached to the account as well.
GetHuman1554623 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1554623 fixed the problem
We are waiting for GetHuman1554623 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1554623 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1554623
Nov 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 12 customers so far
Similar issue to 215207 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1554623 started working on this issue
Nov 13th, 2018 10:43pm
GetHuman1554623 indicated the issue is not fixed yet.
Nov 13th, 2018 10:52pm