My account has been disabled because someone reported me for pretending to be me. I ha...

GetHuman-jamleelu's customer service issue with Facebook from November 2018

11 views | 214203 similar | 0 following
Help with my Facebook issue
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GetHuman-jamleelu's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jamleelu will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jamleelu can let us know if they help or not.
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Before contacting them, items GetHuman-jamleelu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jamleelu's own words
My account has been disabled because someone reported me for pretending to be me. I have uploaded my drivers license where it said to but I keep getting these messages*Hi, **It looks the account with name Karen Day has been disabled for pretending to be someone else, which goes against our Community Standards. **We understand that you may not be familiar with our Community Standards, so we encourage you to learn more:**https:**www.facebook.com*communitystandards*using-your-authentic-identity**If you think we made a mistake, please reply to this message with an ID or other documents that contain your photo, name and date of birth. **You can learn more about the types of IDs and documents we can use to confirm your identity in the Help Center:**https:**www.facebook.com*help*****************?ref*cr**Thanks,*The Facebook Team****I have responded to the link and uploaded my document but then I get this reply**Karen,**Thanks for contacting us. It looks like the report you submitted belongs in a different channel. Please log into your Facebook account and follow the on-screen instructions to report this issue.**View updates from your Support Inbox: https:**fb.me**Gc**UwnOGqPdve**Thanks,****So I want to know why my account is still disabled when clearly my license has my name on it.**So Karen Day is my name and b email address that has been disabled is *****@***.com**I would like this sorted as soon as possible please.

GetHuman-jamleelu did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jamleelu
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 214203 others
0 customers following this

Timeline

GetHuman-jamleelu started working on this issue
Nov 13th, 2018 5:01am

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