I tried to sign into my facebook account on my Birthday and was denied. I was presented...

GetHuman1541178's customer service issue with Facebook from November 2018

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GetHuman1541178's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1541178 will want to follow the link below to head to their help center. We will check on GetHuman1541178 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1541178 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1541178's own words
I tried to sign into my facebook account on my Birthday and was denied. I was presented with a message about suspicious activity on my Facebook account. I was required to upload a photo to help prove my identity. Now I am waiting. *I should also point out that my primary FB email was hacked a long time ago and I have been attempting to change it but there is no way to change my primary email account on Facebook without having access to the primary account. I do not have access to that account because I closed it as soon as I found out it had been compromised. It shouldn't be this hard.
GetHuman1541178 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1541178
Nov 11th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1541178 started working on this issue
Nov 11th, 2018 7:16pm