Facebook Customer Service Issues

Archive 294

The following are issues that customers reported to GetHuman about Facebook customer service, archive #294. It includes a selection of 20 issue(s) reported November 11, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I would like to get in touch with Facebook.com because my account was reported as fake. I need to recover it by proving my identity to them with my private details. I have already added my email to the account and do not wish to provide a telephone number. I have experienced a similar situation in the past and had to create a new account. If Facebook cannot reopen my account, I request that they delete it permanently. I am reaching out to Facebook to either recover my account or have it permanently deleted. Thank you.
Reported by GetHuman-hashinic on Sunday, November 11, 2018 1:11 PM
I am Barry Marcano. I need to report my encounter with Ruthie Morley from Newhamshire. We reconnected recently, and she moved to my city with her boyfriend for a fresh start. However, things took a bad turn. She asked for another key to my place to bring a stranger home for money after meeting him at a karaoke bar. When I refused, she got mad, broke my Volvo gear stick, and physically assaulted me. The incident escalated, and the police were called. Now, she is spreading false accusations about me on social media. I felt compelled to share my side of the story to address the situation.
Reported by GetHuman-marcanob on Sunday, November 11, 2018 1:23 PM
After upgrading my iPhone's software, I encountered issues accessing my Facebook app. When attempting to recover my account, I faced a challenge receiving the code as it was being sent to an outdated email address linked to my account. Despite trying to create a new account, I was unsuccessful. I am struggling to restore my original account on my iPhone and believe I accidentally disabled one of the accounts I tried to set up. While I previously used a Charter email, I now have two Gmail accounts and wish to revert to a single account. Unfortunately, I have lost access to my Facebook pages, including important Veterans groups and connections with family and friends. I am eager to restore my original Facebook page.
Reported by GetHuman-dvicbrow on Sunday, November 11, 2018 2:13 PM
Hello, I have had a Facebook account for years under the name Kelly Rhona Wilkinson. Recently, I created a new account specifically to remain private within the "Lamp Lovers" group on Facebook. I used my nickname and real date of birth for this account to avoid being recognized by people I know. The new account, "myste rious," uses my nickname, real date of birth, and phone number. However, it has been deactivated. I am unable to find a contact number to reach a Facebook team member for assistance. Both accounts are linked to my phone number, [redacted].
Reported by GetHuman1540049 on Sunday, November 11, 2018 2:43 PM
By mistake, I, Robert Friedson, have two Facebook accounts. I am a 71-year-old man and not very proficient in technology. I would like my old account to be completely deleted, leaving only the new account that I created yesterday, November 10. Please delete my old account so I only have the new Facebook account I opened last night. Can you please email me at robf6600@[redacted] to inform me of the actions you will take? I do not want two Facebook accounts, so your assistance is greatly appreciated. I hope you can complete these tasks for me today. Thank you for your help. You can also reach me on my cell at [redacted] if necessary. - Robert Friedson
Reported by GetHuman1540156 on Sunday, November 11, 2018 3:12 PM
My Hotmail account, which is connected to Facebook, was hacked. I was able to recover the Hotmail account, but I am still unable to regain access to my Facebook. Despite resetting the password successfully initially, I encountered a "session expired" error after two days and have been unable to proceed since. Requesting the six-digit recovery code from Facebook to be sent to my Hotmail address has been unsuccessful as the emails do not come through. The alternative option of an SMS verification to a listed phone number is not viable as that number is no longer in service. Regrettably, I inadvertently created two additional Facebook accounts in my attempts to resolve this issue, which I do not require. I seek assistance in restoring access to my original Facebook account. Your help would be greatly appreciated as this situation is incredibly frustrating. Thank you, Emilia S. Email: [redacted] or [redacted]
Reported by GetHuman-bagsbyem on Sunday, November 11, 2018 3:25 PM
Hello, my name is Todd Jeffi. On Friday, November 9th, later in the evening, I accidentally logged out of Facebook on my Android phone and cannot remember my password. It used to be W35tS1d3Box1ng, but I changed it after news coverage of a Facebook hack. The email I used to log in is [redacted], but I cannot access this account either as I have not used it in roughly 5 years. I need help resetting my password as I have pictures of my children on my Facebook account. I thought I changed it to Abdul.An.Bin.ENKI, but that seems to be for my gmail account. I am willing to provide any information needed (photos, friends, even a photo of my driver's license next to my face) to regain access to my account. Please assist me.
Reported by GetHuman1540459 on Sunday, November 11, 2018 4:26 PM
I had a troubling experience after engaging with a Scentsy consultant mentioned by a blogger, Crystal Maus. The consultant displayed poor customer service leading to a negative interaction. Despite evidence of fulfilling the requirements, the consultant was rude and unprofessional. I believe businesses should offer respectful service regardless of their size. I have reported this incident to Scentsy’s corporate and PR departments as the behavior was unacceptable. The consultant and their associate have been banned from my platform for causing unnecessary trouble. It is essential to address such issues as I review various products and companies. I have been unfairly targeted and banned by the consultant, which is unjustified as I was just fulfilling my role as a reviewer and blogger. I request the ban to be lifted promptly.
Reported by GetHuman1540681 on Sunday, November 11, 2018 5:18 PM
I established a Facebook page for Greater New Hope Missionary Baptist Church Family Life Center at [redacted] Hwy 3 in League City, TX, around 4-5 years ago. I also have my own Facebook page. Unfortunately, I am unable to recall the login details for the church page. Since I used my personal information to set up the account, it is linked to my personal page. I no longer have access to the Yahoo accounts associated with the church page and need to log in to make updates. I ceased using this account because someone else created a separate church page. The church leader only approved the page I created, not the other one. My name is Vera J. I would greatly appreciate any assistance with this matter.
Reported by GetHuman-verajame on Sunday, November 11, 2018 5:48 PM
Hello, my name is Todd Jeffi. Last Friday, November 9th, in the evening, I accidentally logged out of Facebook on my Android phone without remembering my password. It was previously W35tS1d3Box1ng, but I changed it recently due to the Facebook hack news coverage. The email linked to my account is [redacted], but I haven't accessed this email in 5 years and cannot recover it. I have important pictures of my kids on Facebook, so I urgently need help resetting my password. I initially thought I changed it to Abdul.An.Bin.ENKI, but that was for my Gmail. I am willing to provide any necessary information about my account and even take a photo holding my driver's license next to my face if needed. Please assist me as soon as possible. Thank you.
Reported by GetHuman1540867 on Sunday, November 11, 2018 6:02 PM
I recently noticed that someone accessed my account and uploaded their picture as my profile picture! Whenever I try to log into someone else's Facebook, the website recognizes me and logs me into my account automatically. I can't remember my password, so I haven't been able to log out properly. It's concerning that Facebook is opening my account without requiring me to log in like other websites do. I'd like to close this compromised account and create a new one as soon as possible. I don't feel comfortable using the old account anymore. When I shut down my computer, I expect Facebook to stay logged out until I enter my password, similar to how other sites operate. Currently, despite my efforts to clear history and take other steps, Facebook keeps connecting automatically, which is quite distressing.
Reported by GetHuman1540942 on Sunday, November 11, 2018 6:19 PM
Hello, this is Jonah Troutman. I am extremely concerned about my safety. Someone from a different country, who is in the local area, attempted to scam me into getting a $[redacted] gift card. I am not wealthy, and I had $[redacted] worth of my inventions stolen. They are now being attributed to others in foster care under false names. I am being unjustly portrayed as a troublemaker, similar to Albert Einstein, with my ideas being sold to rich individuals. I am seeking $[redacted] billion in damages. The news channel is aware but unwilling to assist. They are currently utilizing my Weather Racer and Wireless Cable Box concepts without my permission. I have no reliable family support, as I suspect my brother may be in danger. I have reported the stolen ideas to ICE and requested FBI assistance for witness protection, but have not received a response. Please revert my account back to its previous state, as I need access to communicate vital information. If you check my account, the old phone number was [redacted], and the current one is [redacted]. I suspect the individuals involved may be Russian and not fluent in English. My father is Timothy Graham, and my mother is Clara Mae Nelson. Thank you.
Reported by GetHuman1539497 on Sunday, November 11, 2018 7:25 PM
I recently changed my Facebook password. The next day, I mistakenly reset my old Samsung J7 Prime due to a cracked LCD screen. After the reset, I was unable to access my phone or remember my password. My Facebook account is under the name Henry Disruptz (not my real last name Davies) with the username FkDatShtPSN and email [redacted] I have submitted two forms of identification, excluding my photo ID which was taken by the sheriffs. I urgently need to regain access as my Facebook is linked to many important apps, and I also cannot access the email associated with my account. All of my data was on the old phone.
Reported by GetHuman-mrpoppab on Sunday, November 11, 2018 7:53 PM
I was asked to vote for my husband's friend in a beauty pageant and had to provide my email and log in through Facebook. Shortly after, I received a message from Facebook about someone accessing my account. When I tried to change my password, I couldn't as the person who accessed it changed the details, making it impossible for me to log in. They added photos and changed all the information on the account. I cherish that account because it holds all my memories. Please help me regain access. From: Lamaru Leo Account name: Leo Von (nickname) Fraudster changed to: Mark Davison
Reported by GetHuman-lammarul on Sunday, November 11, 2018 8:26 PM
Hello, I'm Christina Aiello, and I am seeking assistance regarding online harassment I am facing after leaving a review about a business's transphobic bathroom signs on their Facebook page. The details can be found here: [redacted] and [redacted]. A website called turtleboysports.com has targeted me with hate speech and is urging others to harass me and my workplace over the negative review I posted due to the business's transphobic behavior. They have falsely labeled me as racist when my concerns were about transphobia, not race. This situation has escalated to the point where I fear for my safety, especially now that they have shared my workplace address. I am reaching out for guidance on how to handle this. I appreciate any assistance or referrals you can provide in dealing with such a distressing situation. Warm regards, Christina
Reported by GetHuman1541505 on Sunday, November 11, 2018 8:42 PM
I created a Facebook account using my professional name 12 days ago. I was offline for a few days due to being busy and when I tried to access it again, the account was disabled. I attempted to create new accounts twice using my married name, but all I see is a message saying 'we are reviewing your photo.' I'm keen on using Facebook to promote my music ensemble, so I urgently need one of these accounts to be unlocked. The current situation feels frustrating with the lack of customer service response.
Reported by GetHuman-mrwinfie on Sunday, November 11, 2018 8:48 PM
I need assistance deleting my Facebook account as I find the constant notifications distracting from my work. I do not have the time or interest in the updates and friend suggestions. I haven't accessed my account in over a year and do not recall my password. I would appreciate it being deleted promptly. Please, confirm the cancellation via email.
Reported by GetHuman-cdicenza on Sunday, November 11, 2018 8:57 PM
I woke up today to find my Facebook account disabled, and I'm unsure why. I usually turn to Facebook when I'm feeling down, but I haven't posted anything troubling recently. My main account under the name William Knight and another under illie Beebi are both having issues. While I can browse my feed, I can't make any new posts. I am perplexed by this sudden restriction and wondering if there's a way to regain access to my account.
Reported by GetHuman-illie on Sunday, November 11, 2018 9:26 PM
I need assistance. Recently, I updated my relationship status on my mobile app. However, no one had commented on the change after several days, which led my boyfriend to accuse me of customizing the post to be hidden. Despite my assurances, he remained doubtful. Upon checking Facebook on my computer, I realized the status was set to be viewed only by myself by default. I corrected this setting. I need help proving to my boyfriend that I did not intentionally hide the status change when I first made it. Can you please provide me with a detailed account via email, confirming that I did not modify the visibility settings to conceal our relationship? I dislike being falsely accused. Thank you.
Reported by GetHuman1542518 on Monday, November 12, 2018 1:34 AM
I am seeking assistance due to my Facebook account being hacked by my ex-husband, who is using it to contact my family and friends, as well as to read my personal messages to track my location. I am experiencing a tumultuous domestic violence situation, and he is using this platform to continue harassing me. I urgently require access to my account or for it to be permanently removed from Facebook. Unfortunately, I no longer have access to the phone number associated with the account as he controls it and refuses to relinquish it to me. Furthermore, I am unable to access the email linked to the account. I am willing to provide identification, friends' names, police reports, and a restraining order to verify my identity. This situation is escalating the danger I am in, especially considering I am homeless and eight months pregnant. He is pressuring me to return home, which I have rightfully declined. Given his history of physical and emotional abuse, I fear for my safety and require immediate deletion of my account.
Reported by GetHuman-fabicass on Monday, November 12, 2018 2:09 AM

Help me with my Facebook issue

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