My account was hacked * years ago and because I didn’t have my phone number on the acco...

GetHuman1540733's customer service issue with Facebook from November 2018

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GetHuman1540733's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1540733 will want to follow the link below to head to their help center. We will check on GetHuman1540733 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1540733 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1540733's own words
My account was hacked * years ago and because I didn’t have my phone number on the account (not realizing the importance), I was unable to get back into the account. The hacker changed the password. I had to set up a new account, recreate my friends list sending out new friend’s request. This hacked account is still shown so it appears I have two accounts. Please, please tell me how to delete the account that was hacked. I’ve tried everything that I’ve read about online and nothing has worked.
GetHuman1540733 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1540733
Nov 11th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 212172 others
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GetHuman1540733 started working on this issue
Nov 11th, 2018 5:29pm